## Jessica Gonzalez

### Jessica Gonzalez is the GM of Auto and Vice President of Customer Success at Informed

With 15+ years of experience in financial services, Jessica is responsible for identifying innovative products tailored to specific requirements, ensuring customer success and maximizing ROI.  
She has extensive experience in optimizing operations across financial and business development functions through business process reengineering/automation and performance management solutions. She builds robust, compliant operational infrastructure and continuous improvement cultures.

##### Areas of Expertise

- Artificial Intelligence  
- Diversity Equity & Inclusion  
- Fraud

##### Former Positions

- Senior Vice President | Director of Digital Strategy, Pricing and Strategy, Santander Consumer USA  
- Vice President | Director of Operational Analytics and Strategy, Santander Consumer USA  
- Corporate Financial Planning and Analysis | Senior Business Leader, Visa  
- Program Management Office | Senior Business Leader, Visa  
- Customer Support | Senior Business Leader, Visa

##### Awards

- Inspiring Fintech 2023 Leader  
- NYC Fintech Award Recipient  
- 2023 Women In Auto Finance Award Recipient  
- Women of ALPFA’s Most Powerful Latinas: Rising Star  
- Visa Volunteer Award  
- Keeping It Simple Santander Award  
- Santander Digital Transformation Award  
- Santander Diversity, Equity, and Inclusion (DEI) Execution Excellence Award.

#### The Latest Articles by Jessica Gonzalez

### [What Wells Fargo sees that most lenders miss](https://www.autofinancenews.net/allposts/technology/what-wells-fargo-sees-that-most-lenders-miss/)  
August 13, 2026

### [Why Misaligned Risk Functions Are Costing Dealers and Lenders More Than They Realize](/content/wp-content/uploads/2026/06/Why-Misaligned-Risk-Functions-Are-Costing.pdf)  
June 22, 2026

### [Advancing risk management, fraud prevention, customer engagement with AI](/content/advancing-risk-management-fraud-prevention-customer-engagement-with-ai/index.html)  
May 20, 2026

### [The Power of Accurate Data & Model Validation in Auto Finance AI](/content/the-power-of-accurate-data-and-model-validation-in-auto-finance-ai/index.html)  
May 13, 2026

### [AI-Driven Portfolio Maintenance: The New Credit Risk Advantage in Auto Lending](/content/ai-driven-portfolio-maintenance-the-new-credit-risk-advantage-in-auto-lending/index.html)  
November 19, 2025

### [AI in Auto Finance: Advancing Risk Management, Fraud Prevention, and Customer Engagement](/content/ai-in-auto-finance-advancing-risk-management-fraud-prevention-and-customer-engagement/index.html)  
October 15, 2025

### [Circular Bank Statement Fraud: The New Synthetic Income Scam Subprime Lenders Must Fight](https://nonprimetimes.com/circular-bank-statement-fraud-the-new-synthetic-income-scam-subprime-lenders-must-fight/)  
October 14, 2025

### [Circular Bank Statement Fraud: The New Synthetic Income Scam](/content/circular-bank-statement-fraud-the-new-synthetic-income-scam/index.html)  
October 1, 2025

### [How AI-Powered Chatbots and Intelligent Verification Are Transforming Auto Finance](/content/how-ai-powered-chatbots-and-intelligent-verification-are-transforming-auto-finance/index.html)  
March 19, 2025

### [Understanding How the U.S. Treasury Views AI in Auto Finance](https://www.autosuccessonline.com/u-s-treasury-views-ai-auto-finance/)  
March 14, 2025